FAQs
Frequently Asked Questions
About the Products
Are your prints original artworks? Each print is a high-quality reproduction of one of my original watercolor illustrations. They are printed on 230 gsm textured fine art paper with a matte finish, and frames are handmade in Italy. Every piece is made to order — just for you.
Do you also sell original artworks? Yes! From time to time I offer one-of-a-kind original watercolor illustrations painted by hand on Arches 300 gsm cold-pressed paper. These are unique pieces, signed by me, and once they're gone, they're gone. Keep an eye on the Original Art collection.
How Are the Products Made?
Who makes the prints? My prints are produced by two trusted print-on-demand partners: Printful and Printumo. Both work with a network of production facilities across Europe and the United States, which means your order is typically manufactured as close as possible to your delivery address. This reduces shipping times and environmental impact.
What does "made to order" mean? It means your print is produced specifically for you after you place your order — nothing sits in a warehouse. This allows for better quality control and a more sustainable production model.
Shipping
How much does shipping cost? Shipping costs are calculated automatically at checkout based on your delivery address and the weight of your order. Since my products are fulfilled by different manufacturers (Printful and Printumo), if you order multiple items they may ship separately, each with its own shipping cost. You will see the full breakdown before completing your purchase.
Will I receive my order in one package? Not necessarily. If you order products fulfilled by different manufacturers, they may arrive in separate packages, each with its own tracking number. Don't worry if one arrives before the other — this is completely normal.
How long does shipping take? Production typically takes 2–5 business days. Once shipped, delivery times vary by destination:
- Europe: 3–7 business days
- United States: 5–10 business days
- Other regions may take longer
Please note these are estimates and may vary depending on the carrier and customs processing.
Do you ship internationally? Yes! I ship to Europe, the United States, and many other countries worldwide.
Duties & Taxes
Will I have to pay customs duties? Orders shipped within the EU are generally not subject to customs duties. For orders shipped to the United States or other non-EU countries, customs fees or import taxes may apply depending on your local regulations. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
Returns & Issues
What if my order arrives damaged, defective, or incorrect? Please contact me within 30 days of delivery at
Right of Withdrawal — EU Customers If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, without giving any reason.
To exercise this right:
- Notify me by email within 14 days of delivery
- Return the item within 14 days after notification
- Items must be unused, with tags, and in their original packaging
- Proof of purchase is required
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Exceptions to the Right of Withdrawal The right of withdrawal does not apply to:
- Products that are made to order or clearly personalised to the customer's specifications
- Sealed goods not suitable for return due to hygiene reasons once opened
Since most prints are produced specifically for you, they fall under this exemption.
Can I cancel or modify my order? Orders can only be cancelled or modified within 24 hours of purchase. After this period, production may have already started. Please email me as soon as possible at
What if my package is lost? If your order is lost in transit, contact me within 30 days after the estimated delivery date and I will investigate and offer a solution.
What if I provided an incorrect shipping address? If the order is returned due to an incorrect address provided at checkout, reshipping costs will be the responsibility of the customer.
Contact
How can I get in touch? You can reach me through the contact form on this website. I try to respond within 1–2 business days. I'd love to hear from you!. This is my email: martamiguelarte@gmail.com